Terms and Conditions - Anex Shop BD Welcome to Anex Shop BD. By accessing or using our website and mobile application, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before placing an order. 1. General Conditions • By placing an order, you confirm that you are at least 18 years old or browsing under the supervision of a parent or legal guardian. • We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion. 2. Products and Pricing • Accuracy: We make every effort to display product colors and images as accurately as possible. However, we cannot guarantee that your device's display will be completely accurate. • Pricing Changes: All prices listed on our platform are subject to change without prior notice. • Stock Availability: Products are subject to availability. If an item goes out of stock after an order is placed, we will notify you immediately and offer an alternative or a full refund. 3. Orders and Payments • Order Confirmation: Once you place an order, you will receive a confirmation call, SMS, or email. An order is only considered accepted after successful verification. • Payment Methods: We accept Cash on Delivery (COD), Mobile Financial Services (bKash, Nagad, Rocket, etc.), and major Debit/Credit Cards through our secured payment gateways. 4. Shipping and Delivery • Delivery Timeline: We aim to deliver products within the standard timeline specified during checkout (typically 2-3 days inside Dhaka and 3-5 days outside Dhaka). However, delivery may be delayed due to unavoidable circumstances like political events, natural disasters, or logistics issues. • Delivery Charges: Delivery fees are calculated based on the delivery location and package weight, and will be visible during checkout. 5. Return, Replacement, and Refund Policy • Damaged/Wrong Products: If you receive a damaged, defective, or incorrect product, you must report it to our customer support within 24 to 48 hours of delivery. • Conditions for Return: To be eligible for a return or replacement, the item must be unused, in its original packaging, and with all tags/invoices intact. • Refunds: Approved refunds will be processed within 7-10 working days through the original payment method or a mutually agreed channel. 6. Intellectual Property • All content on this platform, including text, graphics, logos, images, and software, is the exclusive property of Anex Shop BD and is protected by copyright and intellectual property laws of Bangladesh. 7. Governing Law • These Terms and Conditions shall be governed by and construed in accordance with the laws of Bangladesh. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts in Dhaka. 8. Changes to Terms of Service • We reserve the right to update, change, or replace any part of these Terms and Conditions at any time. It is your responsibility to check this page periodically for updates. 9. Contact Information If you have any questions regarding these Terms and Conditions, please reach out to us: • Email: anexshopbd@gmail.com • Phone: +8809611901445 • Address: 28 Dilkusha, Dhaka-1000, Bangladesh